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FAQ - Frequently Asked Questions - Intercom
FAQ - Frequently Asked Questions - Intercom
Updated over 5 months ago

Below you can find frequently asked questions about Intercom in relation to support in Flexybox.

How do I view my open cases?

Open cases are automatically converted to Intercom over time.

Where is my case number?

Your case number will be replaced with a new ticket number in Intercom. You will use the ticket number in the same way to find a specific case.

Where do I log in?

You log in online on your admin page.

How do I find my customer code to log in?

If you need to contact Flexybox, you will need your customer code to log in. You can find your customer code here.

Can I change the email I receive responses on?

Yes, you can change data in Flexybox by following this guide: How to change information on a profile.

How do I access the Ticket Portal?

To access your ticket portal, you need to contact our support either via chat (remember to log in first), at [email protected], or by calling +45 70 22 48 84.

Where can I find an overview of my cases?

If you use our community to get an overview of your open cases, you can still access your page here.

Can I use the Help Desk without being logged in?

Yes, you can always access our Help Desk here.

Can I change the language in the chatbot?

If you want to search for guides in the chatbot, make sure your browser is set to Danish to find the Danish guides from our Help Desk.

If you do not want to change the language on your browser, you can always find the Danish guides in our Help Desk by selecting the language in the top right corner.

In the future, the language will follow your Flexybox system instead of the browser, but it will also be possible to change it on each employee profile.

Can I contact Flexybox without being logged in?

Yes, you can always call us at +45 70 22 48 84.

  • Weekdays between 9 AM and 4 PM. Here you can either leave a voicemail or speak with our Customer Success Agents. When you leave a voicemail, you will automatically receive an email with a ticket number.

  • The emergency phone is available every day between 6 AM and 12 AM. The conditions for the emergency phone remain unchanged.

  • You can of course also send an email to [email protected].

  • You can still book a meeting with our Customer Success Agent regarding a case.

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