This guide shows you how to make a refund using a SumUp terminal.
You can watch a video tutorial here: How to Make a Refund with the SumUp Terminal
Step 1:
Make a sale with the SumUp terminal (steps 1–3).
Once the payment has gone through, close the bill (step 4).
Step 2:
To find and refund the amount, locate the receipt.
Press Last receipt (step 5).
Step 3:
Press the relevant receipt (step 6).
Press Return and reopen (step 7).
Select: Yes, return sale and reopen bill (step 8).
Press Continue (step 9).
Enter your short code.
Step 4:
Specify the Reason for credit (step 10).
Press OK (step 11).
Step 5:
Press Show all bills (step 12).
Select the credit note you created. The newest one is always at the bottom (step 13).
Step 6:
To refund the money, press Other cards once (step 14).
Info: Other cards usually represents card payments with the card that was used for the transaction.
If you see many “Other cards” lines, it means several people contributed to the bill. In that case, select the part of the bill you want to refund to the customer.
In this example, there is only one payer.
Step 7:
Press Delete (step 15).
Press Refund (step 16).
The refund is now complete. You can now decide what to do with the bill. For example:
Save it
Pay with cash
Make a new card payment
Step 8:
To view the refund in SumUp, do the following:
Go to me.sumup.com (step 17).
Here you can see that the payment was made and that a refund has been processed (step 18).
